A: The first step is always to complete our Service Request Form. This form provides us with the information we need to determine whether we will be able to support you. We will respond as quickly as we can, typically within 1-3 business days, to share whether we will be able to assist you and if we are currently accepting new clients or experiencing a waitlist. If we are accepting new clients, we will invite you to book a walk-through. After the walk-through, we will send you a customized estimate. Once you have approved the estimate and submitted your deposit, we will work with you to set your cleaning appointment based on the scheduling preferences indicated on your form.

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If we are experiencing a waitlist, we will give you an estimate of when we anticipate accepting new clients again. In some instances, we may still have openings for certain types of cleans such as monthly cleans even if other cleans such as weekly or bi-weekly cleans are not available. If that is the case, we will ask if you would like to begin with whichever clean is available and transition to another type of recurring clean once we have availability again. Otherwise, we will ask if we may reach back out to you once we have availability again.   

A: Our clients need not provide anything. We bring our professional vacuum, microfiber mop with fresh mop head, duster with fresh dusting refill, our signature multi-purpose, floor, and disinfectant cleaning solutions, fresh, sanitized towels, and a variety of other tools to get the job done right. Clients with marble or special stone countertops or special hardwoods floors sometimes prefer that we use their own naturally derived cleaners—and that’s just fine with us! Please let us know ahead of time so we may alert our team.

A: Most clients choose to schedule their cleaning services while they are away, especially if they have small children who benefit from having free range of their play areas while at home. This ensures that we are able to clean without interrupting your daily activities, and we are able to clean efficiently using our tried and true cleaning patterns. However, if you are home when we arrive to clean, no problem! We’re happy to say “hello!” and make a plan so that we are not cleaning in the same area in which you are working/relaxing. 

A: We send out a digital invoice via email after each visit and appreciate prompt payment using a credit card that is kept on file (auto-pay is available as well). We do not accept cash or personal checks at this time. 

A: We do our absolute best to keep a consistent team assigned to your home. However, while training or if we have a staff member out for the day, we might need to send a different team member to clean for you. All of our cleaning specialists have passed rigorous training and assessments, and we are confident that they can clean any home to our standards. If you have any questions or concerns about this, please reach out so we may explore other potential solutions.

A: Please reach out to us within 24 hours of your cleaning so we may discuss your concerns. Although we are pros, we are also human, which means we may miss the mark sometimes. We will work to correct any issues so we may earn back your trust and confidence in our team!

A: Please contact us at least 48 hours in advance so we can work to add the service to your appointment. If we are unable to add it to your upcoming appointment, we will commit to including it in your next scheduled appointment or we can discuss setting up a one-off appointment solely for the add-on service. You can find a list of our add-ons on the Services page.

A: Tipping is optional but very much appreciated and a standard practice for residential cleaning services if expectations were met or exceeded.

If you choose to tip, you may do so by leaving cash on your kitchen counter and a note to confirm it is meant for them or by adding it to your invoice when paying.

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Tipping is at your discretion; however, many of our clients choose to designate $10-$25 per cleaner, and are especially generous around the holidays (which we are extremely grateful for!).

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If you are unable to leave gratuity, we understand. Please know that there are other ways to show your appreciation to our team by leaving a 5-star Google review, completing our 10-second Feedback form, and/or by leaving a personal note to thank them for their hard work. Again, these gestures are not required but alleviate any concerns our team may have that they did not meet or exceed your expectations. 

A: We pride ourselves in having a team comprised of honest, caring, friendly, and hard-working people. All of our employees sign an Employment Agreement that includes a privacy clause protecting client information. They must also complete a background check before their first day of training. 

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When hiring, we never discriminate based on race, sexual orientation, religion, family status, national origin, age, or other protected classes. We believe all people deserve an opportunity to obtain gainful employment, provided they are able to complete the work required.

A: Please email us at info@athomeclean.com or use the button below. We will respond as soon as possible. Once you become a client, you will be invited to reach out to our owner, Priya Stemler, directly on her personal cell or dedicated work email address.